FAQ
Do I Have To Be Home When Fantastic Maid Cleans?
Ninety percent of our customers are not able to be home when we arrive, and many give us a key to be safely stored with our secure "double-blind" key management system. Others prefer to leave a key in a pre-arranged location. If you must be home for us to gain entry we ask that you give us a wider window of arrival due to the nature of scheduling limitations - usually a 2 hour arrival window.
Do I Have To Provide Cleaning Supplies?
Will I Get The Same Team Every Time?
If you are scheduled Weekly or Bi-weekly, Fantastic Maid schedules the same team to clean your home. This way, the team gets to know your home and your needs. In the event of an employee illness or scheduled vacation, we will do our best to send at least one person to your home that is on your regular home cleaning team. We have cleaning personnel information about each house.
How Many People Will Be In My Home?
Fantastic Maid works in crews of two and sometimes three person teams depending on small variations in the schedule for the day. From time to time, you may also see our Quality and Training manager with the house cleaning team. Their job is to do spot and detailed inspections on several homes during the week to make sure that we are delivering the best quality cleaning to your standards as well as our standards. In addition, remember every job is supervised and inspected by our working crew leaders. The names of the crew will be on the comment card we leave behind after every cleaning.
What If Something Gets Damaged Or Broken?
Accidents occassionally happen. Fantastic Maid, LLC is fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our staff. It is our company policy that our teams report an incident that occurs. Honesty is always the best policy. You will not have to find something broken a week or a month later and wonder who did it.
NOTE: If you do have something of extreme value or something of sentimental value, we ask that you inform us in advance so that we can show a high level of caution.
FAQs